EMS Giants USR Company Implements QAD’s ERP System with SIT’s Support

USR, one of Israel’s leading and most established companies in Electronic Manufacturing Services (EMS), is taking a significant step toward the future as USR implements QAD’s ERP system – one of the world’s leading platforms for manufacturing industries. This complex digital transformation project is led by SIT, QAD’s exclusive representative in Israel, known for its extensive expertise in guiding industrial companies through advanced technological implementations.

A 20-Year Challenge – and an Opportunity for Innovation

Since its establishment in 1984, USR has focused on providing comprehensive solutions in the EMS field, including planning, engineering, supply chain management, manufacturing and assembly, logistical services, and after-sales support. Through its commitment to excellence and innovation, the company has become a strategic partner for leading customers in defense, medical, communications, aviation, and energy industries, both in Israel and worldwide.

USR offers a wide range of EMS services – from planning and engineering, through supply chain management, manufacturing and assembly, to logistical services and after-sales support. Over the years, the company has become a strategic partner for its customers in defense, medical, communications, industrial, aviation, and energy sectors, in Israel and around the world.

The previous operational system used by USR for more than two decades could no longer meet the technological and business requirements of a dynamic and competitive market. The need for process transparency, full integration between departments, rigorous quality management, and compliance with global standards required a transition to a modern, flexible, and innovative system.

Choosing QAD: A Natural Fit for the EMS Industry

After careful examination of existing solutions, USR chose the QAD Adaptive ERP system. This is an advanced platform specifically designed for manufacturing industries, offering flexibility, customization, and growth capability over time.

After an in-depth review of market alternatives, USR chose QAD Adaptive ERP – a platform specifically designed for manufacturing industries, with emphasis on dynamic processes, customization capabilities, workflow flexibility, and capacity for growth over time.

QAD Adaptive ERP is a system built from the ground up for manufacturing industries, and this is evident at every stage. In our conversation with Dror Sharon, COO of SIT, Dror says: “Its strength lies in the ability to manage complex processes like those in the EMS world – from managing subcontractors, through quality tracking, to international shipping of components and equipment – while implementing a supply chain solution to connect suppliers and providing a 360-degree view of customers through the integrated CRM platform. The advanced Dashboard screens allow company managers and employees to draw conclusions and act quickly.

End-to-End Project – Planning, Execution, and Implementation

As part of the project, key modules supporting USR’s core activities were implemented:

• Sales and Purchasing – Connecting the order chain with smart management of suppliers and subcontractors.
• Inventory and Logistics Management – Complete control of warehouse movements, material control, and adaptation to manufacturing requirements.
• Financial System – Full integration into the organization’s financial activities, including regulatory adjustments.
• End-to-End Quality Management – Support for testing processes, statistical tracking, and monitoring of quality processes according to industry requirements, including Non-Conformance and more.
• Sales Management including Integrative CRM – End-to-end sales process management, with direct connection to CRM interface for managing opportunities, customers, and sales forecasts.
• Planning – Smart planning of material and production requirements (MRP), based on forecasts, orders, and work plans.
• Production Management – Real-time factory floor management, including work orders, performance monitoring, and production progress tracking.
• Supplier Integration – Real-time information sharing with suppliers and subcontractors through a dedicated portal enabling transparency and control over delivery times and quality.

Right now, USR is completing the system’s go-live phase – a significant step toward efficiency, control, and technological growth.

SIT – A Strategic Partner for Success

SIT, representing QAD in Israel, guided USR throughout all project stages – from initial characterization to full implementation. With experience from dozens of projects in the local industry, SIT’s team of experts brings deep understanding of manufacturing challenges, business needs, and the ability to connect advanced technology with daily operations.

Ofer Lipka, CEO of SIT, says: “Our vision is for SIT to be the leading company in Israel in creating maximum value for its customers through optimization of innovative technological tools.” It’s important to note that in the process we immediately understood that with USR there is a natural fit as a company that sees innovation as a central value and understands the importance of smart, transparent, and dynamic process management.

Looking Forward – Infrastructure for Growth

For USR, the transition to QAD is not just an IT project – but a strategic move to establish a business infrastructure that will enable growth, improved service to customers and various suppliers in Israel and worldwide, and compliance with international quality standards. The new system is expected to provide the company with a significant competitive advantage – both in management and control capabilities and in the ability to respond quickly to market changes.

Thanks to the combination of an advanced international platform like QAD with SIT’s local experience and knowledge – USR has managed to make a technological leap that will become part of its organizational DNA in the years to come.